Full lifecycle vendor level service

Service within the warranty period
>Service types
Return and repair
Customers can contact Dejishen Electrics order management specialist through their partners. Under his guidance, they can fill out a repair and exchange application form and send the faulty product to Dejishen Electrics repair center. Electrical engineers will repair the faulty product and send it back to the customer.
On site service
If on-site service is required, DeJishen Electrics service engineers will contact the customer as soon as possible and send the nearest service engineer to troubleshoot the issue. All related expenses will be borne by DeJishen Electric. If the product requested for repair by the customer has been tested and found to be free of faults, DeJishen Electric will charge the customer the corresponding after-sales service fee according to the charging standard.
International Services
Dejishen Electric has established an international service liaison office to provide global warranty services for Dejishen Electric products worldwide.
Expert level analysis
At the request of the customer, the manufacturer of the product can conduct testing on the faulty product and issue an analysis report
>Our Promise
If the product you purchased is within the warranty period, DeJishen Electric promises to provide free professional repair or on-site service for the faulty product within DeJishen Electrics scope of responsibility.
If you would like to confirm the product warranty period, please contact us.
If you would like to know about the plan to extend the warranty period, or consult about the repair plan for warranty products, please feel free to call the after-sales service hotline.
Our technical support provides 24/7 service.
After receiving a service request, the service engineer will communicate with the customer via phone within 2 hours, and for emergency situations, arrive on site within 24 hours. For product return, inspection, and repair, DeJishen Electric promises to complete preliminary testing within 3 working days. In emergency situations, we can send replacement products to you before receiving the faulty product.
>More thoughtful, meticulous, and efficient services:
Welcome to call the after-sales service hotline: 18805928616, Mr. Chen

DGSL Electrics lifecycle manufacturer level service
Throughout the entire lifecycle of systems and devices, we will always focus on the energy efficiency and productivity of our customers, providing you with full lifecycle vendor level services based on devices, systems, and solutions to ensure the reliable operation of devices and systems and pursue the maximization of their performance. At the same time, we conduct comprehensive design based on the different needs and industry characteristics of users, provide diversified and customized services, comprehensive and systematic support, and will run through every stage from project planning and implementation, debugging and operation to consulting and equipment scrapping.
Installation and debugging:
Dejishens high-quality service personnel provide professional installation and commissioning services tailored to the characteristics of various industries and different on-site environmental conditions to ensure the stable and safe operation of systems and equipment.
Responsive service:
Responsive service aims to help customers improve production efficiency, respond promptly and meet any service needs of customers during the use of the product.
Technical training:
Trained employees are a reliable guarantee for the long-term healthy operation of equipment. How to cultivate high-quality employees and keep their various skills up-to-date to meet the growing needs of the company is a challenge faced by many enterprises.
Spare parts management:
Dejishen Electric utilizes various networks and optimized logistics chains to provide high-quality original spare parts, while designing spare parts packages according to specific customer needs to help improve the reliability of equipment and system operation.
Upgrade and renovation:
Upgrade and renovation services will provide you with comprehensive support and services from planning, installation, debugging to implementation of renovation, including standardized replacement renovation solutions for delisted products, functional upgrades, expansion, modernization of equipment or systems, etc.
Maintenance Contract:
Industrial equipment failures not only reduce production efficiency, but also delay business opportunities in specific industries or situations, causing enterprises to pay multiple high costs such as irreversible costs and opportunities.
Advisory Consultation:
We provide a wide range of advisory consulting services. Dejishen Electrics senior service experts have long-term experience and rich knowledge in the field of power systems. Based on your needs, they conduct corresponding system assessments to determine system improvement and risk management plans.